Monthly Archives: May 2010

28/05/2010 Posted in Just for fun 2 Comments

T-Shirt Friday – A Brief Hiatus and a Reflection on Conference Schwag

By Ben Kepes
As most of you know, Friday is the day when I write about important stuff, namely an in-depth critique of tech company tshirts in all their glory. Well this week there will be a hiatus, shock horror I’ve run out of shirts to review – yes, much like a world racing headfirst towards peak oil, my
28/05/2010 Posted in Analysis Leave a comment

Apigee And Heroku Partner To Make App Development A Child's Play

By Krishnan Subramanian
Apigee , the free API tools platform from Sonoa Systems (See our previous coverage of Apigee here and here), today partnered with Heroku, the Ruby PaaS provider (See our previous coverage of Heroku here and here ), to offer an easy access to Twitter platform.Apigee has been providing API tools for
27/05/2010 Posted in Small business, Strategy Leave a comment

A Tale of Two Generations – Sage Languishes while Financial Force Innovates

By Ben Kepes
Software is undergoing a generational change - I thought I'd pull out an example to show what the old generation is doiing and contrast that to what the "cool kids" are doing.I was interested to read Dennis Howlett’s post about Sage recently. In his post Dennis reflected on the signals he’s gett
26/05/2010 Posted in enterprise, Strategy 2 Comments

Suite vs Best of Breed – Let the Battle Begin (Yet Again)

By Ben Kepes
A month or so ago I sat in a room with a small group of bloggers discussing the enterprise software space with NetSuite CEO Zach Nelson and one sentence he said stuck in my mind: The same was is playing out in this space all over again. And just like last time, the suite’s will win Nelson was an
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26/05/2010 Posted in Best Practices Leave a comment

Winning the Hearts and Minds of the Customer – Through Support

By Ben Kepes
A recent article in Business Week talked about USAA and the fact that it’s had multiple top results in Business Week’s customer service ratings. The USAA offers insurance, banking and investment services to members of the U.S. military and their... Read more
26/05/2010 Posted in General, security 5 Comments

Privacy Settings are a Crutch. Free Apps Profit from your Data

By Ben Kepes
William Vambenepe posts a challenging thought piece with a very simple contention - Data too sensitive to leak from Facebook is too sensitive to be on Facebook. Vambenepe gives many examples of ways that Facebook can fail, but sums it up with a simple piece of advice: “Don’t put anything on
25/05/2010 Posted in Analysis Leave a comment

Relevance Of Open Source In A Cloud Based World: Boto And Google Storage

By Krishnan Subramanian
The Clouderati are still busy debating whether open source has any relevance in the cloud based world. This video is one such debate which you might be interested in watching. As I have told in the past, there are two schools of thoughts. One, lead by folks like Tim O' Reilly, advocate the importan
25/05/2010 Posted in Zendesk Nation Leave a comment

Tipping and Customer Service

By Ben Kepes
I wanted to raise some questions about tipping and how it relates to customer service. First though an explanation: I live in New Zealand, where tipping isn't a regular occurrence - our labor laws are such that wait staff and the like earn a livable wage without the promise of extra tips - so I've g
24/05/2010 Posted in General, Strategy Leave a comment

On Google’s Analytics Gallery, Terms and Conditions, Software Ownership and Responsiveness

By Ben Kepes
This starts out as a chastisement for Google and ends up congratulatory. Read on for details. So Google launched an app gallery for Google Analytics – how interesting can that be you ask? Well quite interesting from a “who owns my stuff perspective” but first an intro about the gallery. I
22/05/2010 Posted in General 2 Comments

The World is International Google, Believe It Or Not

By Ben Kepes
This post might come across as sour grapes, it’s sure not meant to be that way. I’ve spent the last two days at Google IO – It was an amazing event – the Android keynote that Vic Gundotra gave in particular was astounding. But anyway, I digress. At the event all attendees were given a

The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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