From that category of "what a complete cock-up" comes news that ISP Slingshot‘s iTalk VoIP service went dead the other day. The reason? An expired domain – it seemed the Slingshot staffer set the domain up and used his/her personal email address as the contact, resulting in Slingshot not getting the subscription reminder.
It’s back up now but it seems there are a bunch of less than satisfied customers out there.
Justification for using a more robust telco provider perhaps?
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben
Reminds me of a story from a few years back. 2nd hand toll bypass switch running unlicensed software + mate of staff doing some “upgrades” + no roll-back plan = loss of main revenue stream for a week and a rather embarrassing phone call to vendor….
Microsoft let their domain lapse a few years ago. Seriously.
I read the beginning of your post with glee thinking that Slingshot had shut down their VoiP “service”. I signed up with Slingshot about a year ago purely to use this service. Big problem – couldn’t hear! Absolutely useless. I used Skype all the time so it wasn’t at my end. It may have improved but recommend you test it well before you commit to Slingshot.