I’m a bit of a fan of 80’s Kiwi music so for my wife’s birthday this year I got us all tickets to Dave Dobbyn’s Acoustic Church Gig here in Christchurch. Dobbyn is doing two gigs down here, I chose the Christchurch Cathedral as the venue of choice.

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All went well until the Christchurch Earthquake – because of some damage to the Cathedral, the promoters decided to move the gig to the underwhelming and slightly sterile James Hay theatre.

The whole point of this event, for me anyway, was seeing Dobbyn perform in a beautiful, and acoustically interesting Church. A gig in a conference venue just doesn’t cut it.

I contacted the promoters and asked whether I could swap the tickets for the second gig which is still occurring in a Church. the reply they sent declined my request saying:

Unfortunately we will be unable to perform a transfer for your order.  When tickets are purchased they are done so under the conditions that they are neither non-refundable nor transferable

They also quoted the terms and conditions which said that:

Rescheduled event. The Presenter reserves the right to alter the line up, date, time and/or venue. If the event is rescheduled then Your ticket to the advertised event will remain valid.

Not wanting to be pedantic but… When an event that is hailed as an “Acoustic Church Tour” can no longer be held in a Church, surely that constitutes grounds for a ticket refund.

Thoughts?

Ben Kepes

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

1 Comment
  • Not wanting to be pedantic but… When an event that is hailed as an “Acoustic Church Tour” can no longer be held in a Church, surely that constitutes grounds for a ticket refund.

    Thoughts?

    I’d back you on this one. Removing it from a church could be grounds for false advertising.

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