I’ve known Zendesk pretty much since its inception. In fact, I was the first person to write about the company, soon after they launched eight years ago or so. (Disclosure: For a very short period some years ago I consulted to Zendesk around their communications strategy). Back then it was just the three co-founders and lovable sidekick Michael Folmer Hansen (not to mention his alter ego, Jennifer Hansen, a fictitious character that now, as then, greets new customers via email).

Roll on a few years and not only has the company moved location (from Copenhagen to Boston first and then on to San Francisco) but it has grown and is now a publicly listed company.

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Ben Kepes

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.