Comments on: Gmail moves into the big time… http://www.diversity.net.nz/gmail-moves-into-the-big-time/2008/06/25/ Commentary and Analysis for User-Centered Technology Fri, 10 Feb 2012 03:02:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: GMail sustituye a Exchange | NodoTIC http://www.diversity.net.nz/gmail-moves-into-the-big-time/2008/06/25/comment-page-1/#comment-107370 GMail sustituye a Exchange | NodoTIC Fri, 11 Mar 2011 09:54:19 +0000 http://diversity.net.nz/gmail-moves-into-the-big-time/2008/06/25/#comment-107370 [...] entero por Diversity el excelente blog de Ben Kepes, que Microsoft ha perdido frente a Google un contrato para proveer [...] [...] entero por Diversity el excelente blog de Ben Kepes, que Microsoft ha perdido frente a Google un contrato para proveer [...]

]]> By: Greg Day http://www.diversity.net.nz/gmail-moves-into-the-big-time/2008/06/25/comment-page-1/#comment-4733 Greg Day Tue, 24 Jun 2008 19:42:10 +0000 http://diversity.net.nz/gmail-moves-into-the-big-time/2008/06/25/#comment-4733 I'm not convinced about the quality of support in 'non-free' apps, or whether its worth the price of admission. Many times I have found bugs in expensive applications, recorded the bug in the proper place, got a ticket, waited, hardly ever got a phone call, and most often been told the problem will be fixed in the 'next' release. And that always seemed to mean it may or may not be fixed at some time in the future. The problem with (non-SaaS) software is fixing any bugs is normally a pretty hard process, so support is only really useful for UI or training issues, which most times can be sorted by RTFM, or getting some geek to do it for you. I’m not convinced about the quality of support in ‘non-free’ apps, or whether its worth the price of admission. Many times I have found bugs in expensive applications, recorded the bug in the proper place, got a ticket, waited, hardly ever got a phone call, and most often been told the problem will be fixed in the ‘next’ release. And that always seemed to mean it may or may not be fixed at some time in the future.

The problem with (non-SaaS) software is fixing any bugs is normally a pretty hard process, so support is only really useful for UI or training issues, which most times can be sorted by RTFM, or getting some geek to do it for you.

]]>