Hope we do get that dose of our own medicine as we just unveiled a new look for our site. Do check them out f you’ve got the time – http://mor.ph

Best.
alain

I also like how you stick strongly to your design, I am on the web 2.0 bandwagon – but not just the shiny stuff – I think underneath the buzz, there are some logical, sensible trends that make the internet better… But I think a lot of people miss that point!

I replied to the comments on our website design over at my blog (didn’t want to clutter yours!) http://www.simpleandloveable.com/non-constrcutive-criticism

The current graphic design was created by a graphic design firm who is also a long-time iPayroll customer. The colour scheme, layout and other design elements were chosen to meet a number of practical requirements (e.g. scanability) and also to evoke a certain emotional response in people using it. In user testing it was very well received, and when fully rolled out the response was overwhelmingly positive. It provokes a different emotional response amongst a certain web 2.0 / web design crowd which is not unexpected – actually its just an unintended bonus

User-centric design is also really central to what we do. This most certainly doesn’t involve jumping on the latest bandwagon and changing the whole look and feel to conform to the current fashion. Rather its an iterative process of gathering information from users and using that to feed back into improving the entire business (including the web site). That information comes from many sources, for example Nik made some constructive suggestions recently on his blog and in a more detailed report. We’ve already implemented over a dozen changes based on his input. We have seven years of experience with that now, and it would be a slow week if there aren’t at least one or two changes made to the web site.

http://www.hear2.com/2008/05/it-doesnt-have.html

Thanks for linking me up

The idea behind my post was to give them a couple positive suggestions to improve. Regardless of where you stand on Web 2.0 look vs Efficacy, the suggestions I made would improve your offering.

Subsequent to that, I’ve prepared a more detailed report for iPayroll. It’s not easy to move something that so many people use every day and are used to, but they are surprisingly responsive to suggestions from this young upstart

Hopefully anyone who uses their awesome service (I would literally not start a business without it… upcoming post though) will notice some improvements.

Thanks again,

Nik