Comments on: Is usability important? http://www.diversity.net.nz/is-usability-important/2007/12/10/ Commentary and Analysis for User-Centered Technology Fri, 10 Feb 2012 03:02:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Marc Lehmann http://www.diversity.net.nz/is-usability-important/2007/12/10/comment-page-1/#comment-724 Marc Lehmann Tue, 11 Dec 2007 21:43:16 +0000 http://diversity.net.nz/is-usability-important/2007/12/10/#comment-724 I can't count how many times bookkeepers have said that we have it right because we allow for data entry operators as a user type when we designed Saasu.com. If they had to use a mouse to drag and drop something they would scream us off the web. A lot of web 2.0 apps have got this wrong and I must admit I agree with some of the points Scoble makes. That said I totally disagree with his forgiving of bad enterprise user experience for the sake of transaction processing certainty (his example). That thinking is very typical in enterprise user interface design sessions (I've been in a few). Enterprise software designers should take a leaf out of the recreational systems like Facebook on that point and modify it down for true business processing users. I can’t count how many times bookkeepers have said that we have it right because we allow for data entry operators as a user type when we designed Saasu.com. If they had to use a mouse to drag and drop something they would scream us off the web. A lot of web 2.0 apps have got this wrong and I must admit I agree with some of the points Scoble makes. That said I totally disagree with his forgiving of bad enterprise user experience for the sake of transaction processing certainty (his example). That thinking is very typical in enterprise user interface design sessions (I’ve been in a few). Enterprise software designers should take a leaf out of the recreational systems like Facebook on that point and modify it down for true business processing users.

]]> By: Stuart http://www.diversity.net.nz/is-usability-important/2007/12/10/comment-page-1/#comment-717 Stuart Mon, 10 Dec 2007 07:30:53 +0000 http://diversity.net.nz/is-usability-important/2007/12/10/#comment-717 This was the message that Salesforce.com was putting forward at their seminar in Wellington I attended. They showed how easy it is to customise the interface to your liking, as opposed to a hardcoded application that would require months of development work to customise. This was the message that Salesforce.com was putting forward at their seminar in Wellington I attended. They showed how easy it is to customise the interface to your liking, as opposed to a hardcoded application that would require months of development work to customise.

]]> By: Joe http://www.diversity.net.nz/is-usability-important/2007/12/10/comment-page-1/#comment-716 Joe Mon, 10 Dec 2007 06:01:12 +0000 http://diversity.net.nz/is-usability-important/2007/12/10/#comment-716 I agree that usability is important. However, it should be noted that enterprise software has two distinct audiences: corporate back-office and the users who perform data entry. Good entry. I followed up with my own thoughts on the topic at http://www.joemanna.com/blog/enterprise-software-bloggers/ ~ Joe I agree that usability is important. However, it should be noted that enterprise software has two distinct audiences: corporate back-office and the users who perform data entry.

Good entry. I followed up with my own thoughts on the topic at
http://www.joemanna.com/blog/enterprise-software-bloggers/

~ Joe

]]>