I posted this morning about my nightmare buying a product from Milly’s. This afternoon after a long convoluted journey my goods turned up – it seems they’d been sent astray…
Looking at the packing slip, Milly’s had sent my stuff to 1/65 Lichfield Street:
But looking at my order confirmation, you can see I entered the correct address of 1/165 Lichfield Street:
Clearly they have a completely manual data entry process and someone missed out that all important “1”.
That’s a double fail, my stuff is here, about that I’m happy, but it’s been a sad process getting it…
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. 
Not good re: Millys eh!
Here’s another case of an ecommerce fail:
http://julian101.com/2008/08/735pm-thoughts/
Julian