Andy posts over here specifically about some dodgy storage charges Salesforce are introducing, and generally about customer service.
While the Larkster gets mighty hot under the collar about this, I have to agree with him.
Service providing business should have one measure – customer satisfaction – screwing them around will only send this measure in one direction – South.
So let’s remember SaaS should more correctly be writtn saaS – there only one capital there – and it’s at the start of the word “service” – forget it at your peril SaaS businesses!
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. 