Andy posts over here specifically about some dodgy storage charges Salesforce are introducing, and generally about customer service.
While the Larkster gets mighty hot under the collar about this, I have to agree with him.
Service providing business should have one measure – customer satisfaction – screwing them around will only send this measure in one direction – South.
So let’s remember SaaS should more correctly be writtn saaS – there only one capital there – and it’s at the start of the word “service” – forget it at your peril SaaS businesses!