Comments on: SaaS help desk solution…

By: Closing the customer loop | CloudAve

Closing the customer loop | CloudAve — Thu, 18 Sep 2008 18:24:02 +0000

[...] Comments Zendesk is a Danish creator of a cool little help desk tool. I initially covered their offering on my own blog when I thought that Zendesk was a nice little standalone [...]

By: Seth Wagoner

Seth Wagoner — Thu, 10 Jul 2008 01:10:38 +0000

SproutIT was doing something like this a long time ago, wonder how they’re going these days. Also, GetSatisfaction has the most fascinating business model in this space and has some very smart money behind it (well, I think it’s smart, others might disagree…) ZenDesk looks pretty good. I wish them all the best. Probably better than our creaky old RT (the old enterprise standard for email based helpdesking which we self host, has some serious usability issues but you get used to it eventually…)

By: Ben Kepes

Ben Kepes — Tue, 24 Jun 2008 09:34:47 +0000

@phil – coming across things is what I do!

By: Phil

Phil — Tue, 24 Jun 2008 08:15:46 +0000

This is great! It’s quite an impressive offering and does well to keep the ITIL framework in mind. Somewhat unfortunate that Problem Management is only partially catered to and that there is no real framework around Change Management, however I really like what I see so far. Think I’ll give it a go for a couple of months.

How’d you come across it?