Last week while attending SXSW I was invited to the party being hosted by The Small Business Web. While there I was given a copy of Gary Vaynerchuk’s new book, The Thank You Economy. Most people will know of Vaynerchuk as the hugely successful new media proponent who has leveraged social media to build a huge brand, both personally and for his business, The Wine Library.

Anyway – Vaynerchuk’s latest book is a treatise about what he sees as a return to the situation of old where businesses built genuine relationships with their customers and engaged with them in meaningful ways. I’ve been pretty impressed with the book – lightweight business tomes tend to verge on the evangelical, Vaynerchuk is certainly passionate about the opportunities that social can bring, but he articulates this value without resorting to a kumbaya type approach.

Anyway, after an evening spent reading Vaynerchuk’s words, I opened my laptop to check out the national news on New Zealand site nzherald.co.nz. Seeing an article about a shoe store my wife used to frequent in Wellington I decided to email her the link to the article. There began a process which would have been justified if I had been opening a bank account perhaps, but was extreme overkill for a simple sharing exercise. In order to email the link through the site – I had to provide my name and email address, my wife’s email address and fill in a fairly complex captcha.

avoiding sharing

This from an organization that is struggling to maintain relevance in a society where traditional media channels are rapidly being disrupted – come on Herald, if you really want to spread the word that you’re a good source for timely and accurate journalism, at least make it easy for me to actually spread the word.

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Ben Kepes

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

1 Comment
  • I had very similar experiences myself trying to post comments on Herald articles. After a number of frustrating attempts I gave up. My reaction was the same as yours. Why would a company that is supposedly building its business on connecting, make it so challenging to connect with them.

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