Tag Archives: crm

20/06/2011 Posted in Business 1 Comment

Nimble Launches 2.0–Unifying Team Contacts, Communications and Collaboration

By Ben Kepes

Jon Ferrera, founder and CEO of Nimble, holds strong memories for me. You see it was Jon I was speaking to when the disastrous Christchurch earthquake struck on February 22nd this year – a story I’ve already recounted on this blog. Even before that day however, I’d been watching Jon’s

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14/06/2010 Posted in Product reviews Leave a comment

PBWorks Bets on a World Where CRM Meets the Actual Customers

By Ben Kepes
Tweet PBWorks is launching a new version of their product today (see previous coverage of PBWorks here) that is aimed at solving the problem of traditional CRMs being siloed and closed to external customers. In the process they’ve invented yet another three letter acronym – Customer Relationship
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04/03/2009 Posted in IT, New business, New Zealand, SaaS, Strategy Leave a comment

A New Learning Resource from LearningSource

By Ben Kepes

After many months spent in super stealth mode, Another local SaaS product is coming out from under the covers. Training management system vendor LearningSource has gone public with their offering. Learning Source is a fully featured, end-to-end training management system that LearningSource believe will; streamline business processes help manage business

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17/10/2008 Posted in Business, Efficiency, IT, SaaS 2 Comments

CRM Webinar

By Ben Kepes

CRM is a really valuable tool that only now has become available to those on the smaller end of the business spectrum. Zoho is hosting a free webinar on “CRM Best Practices” in a few days. Most of you know that Zoho sponsors the other place I blog, you’ll also

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06/09/2008 Posted in Business, Efficiency, IT, SaaS, Web x.0 Leave a comment

Joblogs launches!

By Ben Kepes

I met this morning with Steve from Joblogs – a startup out of Canada which launched their offering today. Joblogs is most readily described as CRM, relationship and management lite. It serves up a nice, intuitive and quick workspace which allows for the aggregation of contact information, email and documents

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17/04/2008 Posted in Governance, IT, SaaS, Strategy 1 Comment

Zoho creating a Salesforce doppelganger… or more…

By Ben Kepes

News this morning that Zoho CRM is launching an enterprise edition. I’ve always had a little bit of scepticism about enterprise editions – knowing what I know about enterprise it seems that the only different between SMB and enterprise editions is that the latter need to be slower, more needlessly

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02/04/2008 Posted in Design, IT, SaaS, Strategy Leave a comment

PHASE 2 – covering all bases…

By Ben Kepes

This morning I spoke with Hawaii based company PHASE 2 International. PHASE 2 is an interesting business that has several strings to their bow that span horizontal platforms as well as discrete vertical industry groups. They have a diverse customer base, from Fortune 500 companies through to SMEs, but have

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30/03/2008 Posted in Collaboration, Design, IT, SaaS, Web x.0 Leave a comment

Zoho filling in the SME accounting space?

By Ben Kepes

A few weeks ago I posted and said; Next move I’m picking [for Zoho] is a filling out of the space between the current small business offerings and People, the first larger business offering. That remark was particularly made to comment on the release of Zoho’s first offering that seemed

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The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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