Tag Archives: echopass

SaaS contact centre offering

By Ben Kepes

This morning I spoke with Vin Deschamps and Bruce Dresser, CEO and CMO receptively of Echopass. Echopass is an enterprise grade, SLA backed provider of highly flexible, customized call and contact center capabilities that are delivered as SaaS services. In their set up, a customer contact agent has either a

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The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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