Tag Archives: Facebook

31/01/2012 Posted in Business 1 Comment

Assistly rebrands as Desk.com. Quick Analysis

By Ben Kepes

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new UI, a new HTML5 mobile app and a range of new

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16/11/2011 Posted in Business 2 Comments

The Social Revolution

By Ben Kepes

I generally don’t go in for the hand waving around social for business. While I’m a proponent of social, I like to see proof before I announce the revolution. There’s nothing I hate more than the social media gurus who seem to want to pigeon-hole organizations into standards tools and

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22/09/2011 Posted in Business 3 Comments

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

By Ben Kepes

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it closing after the event. Assistly is a young company that is

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22/05/2011 Posted in Business Leave a comment

Toyota Chatter–to Salesforce it Matters

By Ben Kepes

News off the wire today that Salesforce.com and Toyota have formed a “strategic alliance” that will see Toyota create a private social network for car owners built on top of Chatter. First some detail of the deal, according to the release; Toyota Friend will be a private social network that

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01/03/2011 Posted in Business Leave a comment

Microsoft and the Small Business Cloud War. Because Not Only Millennials Drive Change

By Ben Kepes

Last week was a little humorous. Across my desk came a Forbes.com article stating that “Microsoft will win the small business cloud war”. In the article Gene Marks tells of a visit to a small town in the US where he finds Jared Morgan from Bradshaw & Weil insurance agency

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18/02/2011 Posted in Business 3 Comments

Service-now Goes Social

By Ben Kepes

Service-now is just announcing their Winter 2011 release and, true to the trend du jour, their ITSM offering is chock full of social features. I’ve written about Service-now, a SaaS for enterprise IT management vendor, previously. With this release, they’re trying to jump on a bandwagon given that ultimate of

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07/01/2011 Posted in Business 4 Comments

Quora’s Uptake Velocity, and Unintended Consequences

By Ben Kepes

I’ve spent a few days thinking about the seemingly rapid rise of Q&A site Quora. While a great case study for the value that utilizing Cloud infrastructure can bring, my thoughts are more about the speed at which Quora seems to have become the property du jour. I only started

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14/11/2008 Posted in Society, Web x.0 1 Comment

Will You Be My *Friend*

By Ben Kepes

Yeah OK – So it’s most probably an urban myth but I can help but giggle at the story of Hal, a nice enough sounding guy who, having amassed a personal war chest of 700 Facebook friends – decided to congratulate himself by holding a party. How to publicise the

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21/09/2008 Posted in Design, Efficiency, IT, Strategy 1 Comment

I’m all for disruption but….

By Ben Kepes

TechCrunch waxes poetical on the threat to Microsoft, and in particular the exalted position of Outlook, that Facebook poses. TechCrunch says that; Facebook succeeds because it is the killer web application for communications and personal information management. Facebook Mail is not without its problems, but the combination of Facebook Mail,

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13/08/2008 Posted in Business, SaaS, SocialMedia, Society, Strategy 4 Comments

What hope if free only achieves 20%

By Ben Kepes

Really interesting article over here looking at the uptake of social media. The gist of the post is that Facebook and MySpace have only roughly a one in five uptake in the US market. That is only 20% of consumers with Internet access are utilising their services. The question is

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The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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