Tag Archives: helpdesk

SaaS help desk solution…

By Ben Kepes

I came across Danish product Zendesk the other day. Zendesk is a SaaS delivered helpdesk solution that simply and effectively provides a helpdesk Fully customisable tickets RSS feeds for tickets and views Tagging of all helpdesk attributes Self-service portal for help desk users Tickets are email integrated Resolved tickets can

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The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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