The Diversity Blog - SaaS, Cloud & Business Strategy » helpdesk http://www.diversity.net.nz Commentary and Analysis for User-Centered Technology Fri, 10 Feb 2012 16:40:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 SaaS help desk solution… http://www.diversity.net.nz/saas-help-desk-solution/2008/06/24/ http://www.diversity.net.nz/saas-help-desk-solution/2008/06/24/#comments Mon, 23 Jun 2008 18:55:57 +0000 Ben Kepes http://diversity.net.nz/saas-help-desk-solution/2008/06/24/ I came across Danish product Zendesk the other day. Zendesk is a SaaS delivered helpdesk solution that simply and effectively provides a helpdesk

  • Fully customisable tickets
  • RSS feeds for tickets and views
  • Tagging of all helpdesk attributes
  • Self-service portal for help desk users
  • Tickets are email integrated
  • Resolved tickets can be automatically converted into solutions and added to the solution database
  • Built in SLA tracking

Zendesk has tiered pricing – from a free plan for single users, through to $349/month for a 25 agent operation. Zendesk just picked up $500k angel funding ad have picked up some big name users already.

Below is the Zendesk introductory video;

 

 

 

 

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