There are two metrics that are key to a SaaS business’ viability – conversion rates and churn. One focuses on the efficiency of the sales process, the other measures how happy customers are with the service being provided When you have a…
So Microsoft has confirmed the rumored acquisition of Yammer for $1.2B. Here’s my thoughts; Potentially this is a great opportunity for MSFT to create a fabric that spans their different enterprise products (Dynamics, Office, SharePoint) that’s a big big…