British Telecom’s recently announced first quarter performance:
- Revenue £5 billion
- Increase of 3%
- Growth from BT Global Services was key contributor
BT is pushing itself as a service-centric organisation bundling service products and systems to deliver WHAT THEIR CUSTOMERS WANT
It’s an important change that will continue to gain momentum – a move from technology-centric operations to customer-centric ones. With it we’ll see an upswing in SOA and a resulting increase in SaaS and other service oriented offerings. Also the partnering of disparate organisations on specific projects in order to maximise the meeting of customers specific requirements.
Technology is only a tool and should first and foremost be concerned with enabling people and organisations.
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. 
Ben
Not just BT, have a look at T systems, Taleo, Telstra and even Telecom (which has the record of being the number 1 telco and the number 1 IT company) been happening for a while