Comments on: Time for a the BNZ Rant, They Don’t Get It…. http://www.diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/ Commentary and Analysis for User-Centered Technology Fri, 10 Feb 2012 03:02:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ben Kepes http://www.diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/comment-page-1/#comment-37160 Ben Kepes Mon, 07 Sep 2009 17:37:29 +0000 http://diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/#comment-37160 @Lance - no not yet. I kind of figure this should just work regardless of how bolshy I get (or don't for that matter)... Will see how this thing pans out.... @Lance – no not yet. I kind of figure this should just work regardless of how bolshy I get (or don’t for that matter)…

Will see how this thing pans out….

]]> By: lance http://www.diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/comment-page-1/#comment-37140 lance Mon, 07 Sep 2009 10:53:38 +0000 http://diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/#comment-37140 Have you tried escalating this - e.g. to your local branch manager? My frustrations with banks are legion, but the principal one is the same as yours - failure to recognise the value of the extent of my business to them when it should be abundantly clear from their own information. Lance Have you tried escalating this – e.g. to your local branch manager?

My frustrations with banks are legion, but the principal one is the same as yours – failure to recognise the value of the extent of my business to them when it should be abundantly clear from their own information.
Lance

]]> By: anne http://www.diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/comment-page-1/#comment-37128 anne Mon, 07 Sep 2009 08:50:30 +0000 http://diversity.net.nz/time-for-a-the-bnz-rant-they-dont-get-it/2009/09/07/#comment-37128 Stay away from the ASB then. My service from them was incompetent at best. I'm pretty sure the branch manager we were dealing with was unable to read. Once our fixed rate expires we are out of there. Stay away from the ASB then. My service from them was incompetent at best. I'm pretty sure the branch manager we were dealing with was unable to read. Once our fixed rate expires we are out of there.

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