Winning the Hearts and Minds of the Customer – Through Support

By Ben Kepes

The right tools

A recent article in Business Week talked about USAA and the fact that it’s had multiple top results in Business Week’s customer service ratings. The USAA offers insurance, banking and investment services to members of the U.S. military and their... Read more
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The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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