$7million – that’s how much Xtra will spend in an effort to appease the customers left high and dry in the recent burst bubble fiasco.
Nice of them to try but I can’t help but think that it might be a little too late – this incident might be the catalyst that makes people consider their choice of ISP. Still given all that Xtra are between a rock and a hard place and it’s good to see them at least try and appease people.
But why oh why did they not see this coming – methinks thee are some very highly paid consultants giving some very bad advice inside Telecom.
Tip – Listen to the people – thats what Web x.o enables!
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. 