From that category of "what a complete cock-up" comes news that ISP Slingshot‘s iTalk VoIP service went dead the other day. The reason? An expired domain – it seemed the Slingshot staffer set the domain up and used his/her personal email address as the contact, resulting in Slingshot not getting the subscription reminder.
It’s back up now but it seems there are a bunch of less than satisfied customers out there.
Justification for using a more robust telco provider perhaps?