News that Vodafone New Zealand are going to outsource call centre services to Vodafone Egypt. I spent a month in Egypt last year and can advise that yes, they do speak good English!

Outsourcing cal centres is de rigeur at the moment and makes sense, but if the organisation sourcing the service is truly customer focused, they’ll invest heavily in the people to ensure;

  • An understanding of the local language, nuances and slang
  • An understanding of the local geography
  • A 120% understanding of the client products and services

You’d think this would be totally obvious but has anyone rung the Dell call centre lately?

Ben Kepes

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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