Enterprise software, where hopes and dreams go to die. And where new employees are unceremoniously pulled into a new reality—that the tools they use in their day-to-day lives as consumers are a world apart from the tools they’re expected to use in their working lives.
But whereas it used to be a case of employees simply putting up and shutting up, increasingly employees are powerful advocates and potential change-makers—and organizations need to be ready to respond to their needs with tools that aren’t so abysmal to use.
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Of course, the traditional enterprise vendors, such as Oracle and SAP, realize this change is coming and are trying their hardest to deliver more user-friendly interactions. But as Clayton Christensen explained in his seminal book, The innovator’s Dilemma, this isn’t such an easy change to effect.