A recent article in Business Week talked about USAA and the fact that it’s had multiple top results in Business Week’s customer service ratings. The USAA offers insurance, banking and investment services to members of the U.S. military and …
Last year Gartner published their Predicts 2010 report, part of which included a paper about the intersect between customer service and Social CRM. The gist of the report is that web based customer service tools will become more prevalent and that thes…
Recently over at AmazingServiceGuy, Kristina Evey wrote a post about the friendliness factor and how it relates to customer satisfaction. In her post, Kristina wrote that:
Customers make their purchasing decisions based on how they feel. When they ar…