The Diversity Blog – SaaS, Cloud & Business Strategy
  • Home
  • Bio
  • Privacy Policy
  • Home
  • Bio
  • Privacy Policy

Blog Archives

  • Aisle vs. Window: The Power of Choice

    November 29, 2010

    airline industry, Customer 2.0, illustration
     

    Over on the Hunch blog, the results of 32,000 survey responses regarding peoples preferences for window or aisle seats on flights have been dissected. From a seemingly simple question, Hunch was able to draw conclusions about the socio-economic factors that come into play when determining preference with regards airplane seating – to summarize the findings,

    Read more

  • Would You Pay for Good Customer Service?

    November 5, 2010

    Customer 2.0, happy customer, self-service
     

    money in the hands

    Ok, let’s just go there. There are lots of different ways to think about customer service, but at the end of the day, we all know what people really and truly care about: getting the job done as quickly and… Read more

    Read more

  • We Really Like You! FreshBooks’ Customer Service

    August 24, 2010

    Customer 2.0
     

    Warning: What you are about to read can be easily dismissed as a schmaltzy feel-good spin. But I’ve spent a reasonable amount of time talking with the crew from FreshBooks, the Canadian-based invoicing company that boasts hundreds of thousands of… …

    Read more

  • Re-Visiting Customer Service at The Linkery

    June 3, 2010

    Customer 2.0
     

    Recently we posted about  in the hospitality industry. That post generated a bunch of comments around the place and since it was in part driven by an almost four year old New York Times article about The Linkery, a San… Read more

    Read more

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

Information Links

  • Home
  • Bio

http://diversity.net.nz - All Rights Reserved

[widget id="social-icons-widget-2"]