The Diversity Blog – SaaS, Cloud & Business Strategy
  • Home
  • Bio
  • Privacy Policy
  • Home
  • Bio
  • Privacy Policy

Blog Archives

  • Enroll in CloudCamp, Feb. 2

    January 27, 2011

    Meetup, Zendesk Nation
     

    CloudCamp is not a conference. It is a place where attendees can exchange ideas, knowledge and information in a creative and supportive environment, advancing the current state of cloud computing and related technologies. As an informal, member-supported gathering, we rely entirely on volunteers to help with meeting content, speakers, meeting locations, equipment, and membership recruitment.

    Read more

  • More About Groupon’s Millionth Ticket (and Why It Rocks)

    January 22, 2011

    case study, Zendesk Nation
     

    A couple of weeks ago, we celebrated the millionth support ticket processed by Groupon’s customer support team. To us, the milestone was so significant, we thought it warranted a flight out to the company’s corporate headquarters in Chicago so we could deliver a giant green cake. When a company can offer that kind of customer support, it

    Read more

  • 5 Customer Retention Lessons from Buick

    November 15, 2010

    auto industry, customer retention, Zendesk Nation
     

    Recently, HBR posted an article entitled Why Is it So Hard to Be Kind? It’s one of those obvious posts that tells an almost apocryphal tale of a customer service situation that is so mind-numbingly obvious and so clearly wrong, that the real question might be about the sanity of some people. It happened like

    Read more

  • Do People Really Need People? The Humans vs. Self-Service Kiosks

    September 30, 2010

    airline industry, airport, editor pick, self-service, Zendesk Nation
     

    Airport Counter

    There’s a funny little dual occurrence that I’ve been witnessing lately. Just the other day I was at the airport, waiting to check-in on a flight. There were half a dozen or so people waiting to use the online check-in… Read more

    Read more

  • Customer Service – The Hall of Shame

    June 7, 2010

    Zendesk Nation
     

    This blog is all about doing a better job of giving your customers the service you need. I like to look at what different organizations do in the way of customer service and from this research, draw insights into what… Read more

    Read more

  • Tipping and Customer Service

    May 25, 2010

    Zendesk Nation
     

    I wanted to raise some questions about tipping and how it relates to customer service. First though an explanation: I live in New Zealand, where tipping isn’t a regular occurrence – our labor laws are such that wait staff and the like earn a livable wa…

    Read more

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

Information Links

  • Home
  • Bio

http://diversity.net.nz - All Rights Reserved

[widget id="social-icons-widget-2"]