There is a bit of a standing joke in the technology industry that revolves around enterprise software, the software that the largest organizations in the world use to run their core processes. While these solutions are robust and secure, the joke tends to be it’s at the expense of the users, who often complain about poor user experience, inflexibility and essentially having to change the way they work within the business to suit the software. While user-centric design might be a huge buzzword in management circles, for those poor users of enterprise software, it seems to be a foreign concept.
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