Yesterday I met up with the team from iPayroll at the small business expo in Christchurch. I’ve been pretty critical in the past of what their offering looks like – the best analogy I can think of is that their offering looks like a Ford Edsel that someone has stuck an Audi V8 into – functional but ugly.
I’m not the only one to say that Nik has posted a well thought-out and helpful list of suggestions to make iPayroll slightly more – well SaaS like in appearance. (Thanks to Daniel for the heads up).
Speaking however to the MD and sales manager was interesting. Their perspective can be summed up pretty much with two main points;
- Most small business users aren’t Web 2.0 evangelists – they really can’t see the difference between a high level 2.0 offering and one that is less so
- It’s all about the solution – iPayroll users report excellent satisfaction with the functionality of their offering – that’s all that matter
While I can appreciate their perspective – coming as I do from a background of user-centric design, I can’t help but feel that some of the suggestions made by Nik in the post above would do nothing to detract from functionality, but everything to add to the allover experience.
What do you think iPayroll?