At the recent Air Transport Industry Summit, Dubai Airports CEO Paul Griffiths spoke about his company’s plans for the future. Dubai Airports, along with other airports in the region, are a shining example of what the future of airports looks like. Of course, having an almost unlimited budget with which to create an operation makes life easier. And a lack of robust labor standards in the UAE means that Dubai can literally and figuratively move mountains to realize its vision.
But regardless of whether other airport operators can affect the sort of changes that Dubai can, Griffiths’ thoughts were an insight into the future of airport operations. Griffiths comes from a highly pragmatic and commercial background. Formerly of both Virgin Air and Gatwick Airport, Griffiths knows that airports need to deliver the highest levels of service to their customers, while making travelers’ airport experiences as rich as possible. The new Dubai airport is an example of this.