• Cairo beats Mumbai

     

    News that Vodafone New Zealand are going to outsource call centre services to Vodafone Egypt. I spent a month in Egypt last year and can advise that yes, they do speak good English! Outsourcing cal centres is de rigeur…

  • Telecom help desk outsourcing

     

    Lance had a great post over here with some tips for Telecom in their outsourcing venture. While the situation is a little funny and many jokes will be made about it, the¬† Telecom situation does beg a few questions…

  • EDANZ day two…..

     

    Today started with a very interesting lecture by Mike Burrell, CEO of Aquaculture New Zealand. He started out by mentioning the quote Peter Drucker made shortly before he died (and before the Dot Com Bubble Burst). He stated that…

  • Ben Kepes – Disclosure Statement

    Disclosure statement – Updated June 19th, 2018: As a specialist, Ben is sometimes paid by companies for advice and speaking engagements. While these relationships could prove challenging when it comes to writing about those companies, Ben strives to retain…

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