Andy posts over here specifically about some dodgy storage charges Salesforce are introducing, and generally about customer service.

While the Larkster gets mighty hot under the collar about this, I have to agree with him.

Service providing business should have one measure – customer satisfaction – screwing them around will only send this measure in one direction – South.

So let’s remember SaaS should more correctly be writtn saaS – there only one capital there – and it’s at the start of the word “service” – forget it at your peril SaaS businesses!

Ben Kepes

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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