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  • Airline Customer Service 2.0

    January 24, 2013

    Business
    Air New Zealand, Emirates, Facebook, New Zealand, Oceania, Pacific Ocean, San Francisco, Windows 8
     

    I’m writing this email 30000 feet or so above the Pacific Ocean upon an Air New Zealand flight to San Francisco. I’m also somewhat agitated because I inadvertently left my wallet (and all of my credit cards and other…

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  • Air New Zealand–Dropping the Ball

    March 2, 2012

    Business
    Air New Zealand, Airline, Airpoints Dollars, Flag carrier, FlyerTalk, New Zealand, Rob Fyfe
     

    I fly a lot. I fly a lot with Air New Zealand. It’s my favorite airline in the world and I consider myself an honorary Air New Zealander (the name that AirNZ uses for its employees). Everywhere I go…

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  • Kiwi Airline Management System Scores AirAsia as a Customer

    October 17, 2011

    Business
    Accenture, Air New Zealand, AirAsia, Airline, merlot, New Zealand
     

    I’m doing a bit of consulting work in the airline transport industry around cloud and API enablement and, as part of my research, I spent some time talking with Mark McCaughan, CEO of New Zealand based company Merlot. Merlot…

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  • Air New Zealand–Please Sort out Your Insurance Partner

    September 5, 2011

    Business
    Air New Zealand, Airline, insurance, New Zealand, QBE Insurance
     

    I love Air New Zealand – I spend a significant amount of time on their planes and try, whenever possible, to evangelize them as an airline. The have, in my view, the best service bar none, and it’s always…

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  • Weekend Light Relief – and Big Business Getting Creative

    October 16, 2010

    Business
    Air New Zealand, Business and Economy, Jim Henson's Creature Shop, Muppets, Sesame Street
     

    Some light watching for the weekend – and part of my ongoing love affair with most of what Air New Zealand does. Latest in their subversive marketing campaign is a series of online videos starring “Rico” a creation of…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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