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  • Airline Customer Service 2.0

    January 24, 2013

    Business
    Air New Zealand, Emirates, Facebook, New Zealand, Oceania, Pacific Ocean, San Francisco, Windows 8
     

    I’m writing this email 30000 feet or so above the Pacific Ocean upon an Air New Zealand flight to San Francisco. I’m also somewhat agitated because I inadvertently left my wallet (and all of my credit cards and other…

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  • Air New Zealand–Dropping the Ball

    March 2, 2012

    Business
    Air New Zealand, Airline, Airpoints Dollars, Flag carrier, FlyerTalk, New Zealand, Rob Fyfe
     

    I fly a lot. I fly a lot with Air New Zealand. It’s my favorite airline in the world and I consider myself an honorary Air New Zealander (the name that AirNZ uses for its employees). Everywhere I go…

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  • Kiwi Airline Management System Scores AirAsia as a Customer

    October 17, 2011

    Business
    Accenture, Air New Zealand, AirAsia, Airline, merlot, New Zealand
     

    I’m doing a bit of consulting work in the airline transport industry around cloud and API enablement and, as part of my research, I spent some time talking with Mark McCaughan, CEO of New Zealand based company Merlot. Merlot…

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  • Air New Zealand–Please Sort out Your Insurance Partner

    September 5, 2011

    Business
    Air New Zealand, Airline, insurance, New Zealand, QBE Insurance
     

    I love Air New Zealand – I spend a significant amount of time on their planes and try, whenever possible, to evangelize them as an airline. The have, in my view, the best service bar none, and it’s always…

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  • Weekend Light Relief – and Big Business Getting Creative

    October 16, 2010

    Business
    Air New Zealand, Business and Economy, Jim Henson's Creature Shop, Muppets, Sesame Street
     

    Some light watching for the weekend – and part of my ongoing love affair with most of what Air New Zealand does. Latest in their subversive marketing campaign is a series of online videos starring “Rico” a creation of…

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About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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