Blog Archives

How Not to Do Customer Surveys, a BNZ Fail

June 23, 2010

New Zealand

banking, banking 2.0, bnz

God give me strength… So yesterday I got a call from our business banker asking what would make my life with BNZ Internet Banking easier. “Well”, I said, “that’s easy. Don’t make me use three separate logins to access…

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Time for a the BNZ Rant, They Don’t Get It….

September 7, 2009

Business, IT, My businesses, New Zealand

banking, bnz, customer service, Xero

My fellow blogger Lance Wiggs tends to be a bit of a curmudgeon when it comes to banks in new Zealand, in light of the fact that he’s sitting somewhere in the middle of Africa, I figured I’d take…

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On mobile banking…

July 7, 2008

Business, Collaboration, Design, IT, Society, Strategy

banking, mobile data, security

With the release of the iPhone 3G, movement on affordable mobile dataplans and a myriad of new entrants in mobile applications, it is interesting to look at perceptions around mobile data. An interesting research piece from Unisys brings up…

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Banking and security…

June 13, 2008

Business, Design, IT, SaaS

banking, security

An excellent post over on Geekzone about a customer experience with a bank. Seems that the bank contacted their customer by phone in order to make some changes to their account. Said customer was asked to verify their identity…

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Super normal profits (and it’s not a telco)

April 24, 2008

Economic Development, New Zealand, Society

banking, politics, profits

It seems in New Zealand that we’re quick to admonish corporates that run high profits and seemingly provide bad service. The excoriation that has been levelled on our telcos of late has been a good example of this. One…

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Blog Archives

How Not to Do Customer Surveys, a BNZ Fail

Time for a the BNZ Rant, They Don’t Get It….

On mobile banking…

Banking and security…

Super normal profits (and it’s not a telco)