The Diversity Blog – SaaS, Cloud & Business Strategy
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  • How Not to Do Customer Surveys, a BNZ Fail

    June 23, 2010

    New Zealand
    banking, banking 2.0, bnz
     

    God give me strength… So yesterday I got a call from our business banker asking what would make my life with BNZ Internet Banking easier. “Well”, I said, “that’s easy. Don’t make me use three separate logins to access…

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  • Time for a the BNZ Rant, They Don’t Get It….

    September 7, 2009

    Business, IT, My businesses, New Zealand
    banking, bnz, customer service, Xero
     

    My fellow blogger Lance Wiggs tends to be a bit of a curmudgeon when it comes to banks in new Zealand, in light of the fact that he’s sitting somewhere in the middle of Africa, I figured I’d take…

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  • On mobile banking…

    July 7, 2008

    Business, Collaboration, Design, IT, Society, Strategy
    banking, mobile data, security
     

    With the release of the iPhone 3G, movement on affordable mobile dataplans and a myriad of new entrants in mobile applications, it is interesting to look at perceptions around mobile data. An interesting research piece from Unisys brings up…

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  • Banking and security…

    June 13, 2008

    Business, Design, IT, SaaS
    banking, security
     

    An excellent post over on Geekzone about a customer experience with a bank. Seems that the bank contacted their customer by phone in order to make some changes to their account. Said customer was asked to verify their identity…

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  • Super normal profits (and it’s not a telco)

    April 24, 2008

    Economic Development, New Zealand, Society
    banking, politics, profits
     

    It seems in New Zealand that we’re quick to admonish corporates that run high profits and seemingly provide bad service. The excoriation that has been levelled on our telcos of late has been a good example of this. One…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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