crm « The Diversity Blog – SaaS, Cloud & Business Strategy

Nimble Launches 2.0–Unifying Team Contacts, Communications and Collaboration

June 20, 2011

Business

crm, Customer relationship management, goldmine, jon ferrera, nimble, scrm

Jon Ferrera, founder and CEO of Nimble, holds strong memories for me. You see it was Jon I was speaking to when the disastrous Christchurch earthquake struck on February 22nd this year – a story I’ve already recounted on…

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PBWorks Bets on a World Where CRM Meets the Actual Customers

June 14, 2010

Product reviews

crm, PBworks, salesforce

PBWorks is launching a new version of their product today (see previous coverage of PBWorks here) that is aimed at solving the problem of traditional CRMs being siloed and closed to external customers. In the process they’ve invented yet another three letter acronym – Customer Relationship Collaboration or CRC. While I’m not enamored with the […]

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A New Learning Resource from LearningSource

March 4, 2009

IT, New business, New Zealand, SaaS, Strategy

cmr, crm, learning source, lms, training provider

After many months spent in super stealth mode, Another local SaaS product is coming out from under the covers. Training management system vendor LearningSource has gone public with their offering. Learning Source is a fully featured, end-to-end training management…

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CRM Webinar

October 17, 2008

Business, Efficiency, IT, SaaS

crm, webinar, Zoho

CRM is a really valuable tool that only now has become available to those on the smaller end of the business spectrum. Zoho is hosting a free webinar on “CRM Best Practices” in a few days. Most of you…

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Joblogs launches!

September 6, 2008

Business, Efficiency, IT, SaaS, Web x.0

crm, joblogs

I met this morning with Steve from Joblogs – a startup out of Canada which launched their offering today. Joblogs is most readily described as CRM, relationship and management lite. It serves up a nice, intuitive and quick workspace…

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Zoho creating a Salesforce doppelganger… or more…

April 17, 2008

Governance, IT, SaaS, Strategy

crm, salesforce, Zoho

News this morning that Zoho CRM is launching an enterprise edition. I’ve always had a little bit of scepticism about enterprise editions – knowing what I know about enterprise it seems that the only different between SMB and enterprise…

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PHASE 2 – covering all bases…

April 2, 2008

Design, IT, SaaS, Strategy

crm, Phase2, project management

This morning I spoke with Hawaii based company PHASE 2 International. PHASE 2 is an interesting business that has several strings to their bow that span horizontal platforms as well as discrete vertical industry groups. They have a diverse…

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Zoho filling in the SME accounting space?

March 30, 2008

Collaboration, Design, IT, SaaS, Web x.0

accounting, crm, SaaS, Zoho

A few weeks ago I posted and said; Next move I’m picking [for Zoho] is a filling out of the space between the current small business offerings and People, the first larger business offering. That remark was particularly made…

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