Facebook « The Diversity Blog – SaaS, Cloud & Business Strategy

The Social Revolution

November 16, 2011

Business

benioff, Facebook, KLM, salesforce, Social enterprise, social media, Social revolution, Wall Street

I generally don’t go in for the hand waving around social for business. While I’m a proponent of social, I like to see proof before I announce the revolution. There’s nothing I hate more than the social media gurus…

Read more
Salesforce Acquires Assistly… Anyone Else See a Disconnect?

September 22, 2011

Business

Assistly, customer service, Facebook, Get Satisfaction, Salesforce.com, Service Cloud, twitter, zendesk

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it…

Read more
Toyota Chatter–to Salesforce it Matters

May 22, 2011

Business

chatter, enterprise 2.0, Facebook, Salesforce Chatter, Salesforce.com, Social network, Toyota, yammer

News off the wire today that Salesforce.com and Toyota have formed a “strategic alliance” that will see Toyota create a private social network for car owners built on top of Chatter. First some detail of the deal, according to…

Read more
Microsoft and the Small Business Cloud War. Because Not Only Millennials Drive Change

March 1, 2011

Business

cloud, Facebook, google, Gowalla, itunes, Microsoft, Small business, Starbucks

Last week was a little humorous. Across my desk came a Forbes.com article stating that “Microsoft will win the small business cloud war”. In the article Gene Marks tells of a visit to a small town in the US…

Read more
Service-now Goes Social

February 18, 2011

Business

Facebook, IT service management, Service Desk (ITSM), service-now, twitter

Service-now is just announcing their Winter 2011 release and, true to the trend du jour, their ITSM offering is chock full of social features. I’ve written about Service-now, a SaaS for enterprise IT management vendor, previously. With this release,…

Read more
Quora’s Uptake Velocity, and Unintended Consequences

January 7, 2011

Business

Facebook, google, online communities, Quora, twitter

I’ve spent a few days thinking about the seemingly rapid rise of Q&A site Quora. While a great case study for the value that utilizing Cloud infrastructure can bring, my thoughts are more about the speed at which Quora…

Read more
Appirio Guest Post

April 27, 2010

Design

Appirio, Application programming interface, cloudcomputing, Facebook, iPad, Platform as a service, Quality policy, service

Over on the Appirio blog they’re running a series getting cloud perspectives from a bunch of different industry players. Appirio approached me with a bunch of questions to answer, I thought I’d repost those questions (and my answers) here.…

Read more
Will You Be My *Friend*

November 14, 2008

Society, Web x.0

Facebook

Yeah OK – So it’s most probably an urban myth but I can help but giggle at the story of Hal, a nice enough sounding guy who, having amassed a personal war chest of 700 Facebook friends – decided…

Read more
I’m all for disruption but….

September 21, 2008

Design, Efficiency, IT, Strategy

Facebook, Microsoft, outlook, techcrunch, xobni

TechCrunch waxes poetical on the threat to Microsoft, and in particular the exalted position of Outlook, that Facebook poses. TechCrunch says that; Facebook succeeds because it is the killer web application for communications and personal information management. Facebook Mail…

Read more
What hope if free only achieves 20%

August 13, 2008

Business, SaaS, SocialMedia, Society, Strategy

Facebook, myspace

Really interesting article over here looking at the uptake of social media. The gist of the post is that Facebook and MySpace have only roughly a one in five uptake in the US market. That is only 20% of…

Read more

1 234 5

Blog Archives

Salesforce Acquires Assistly… Anyone Else See a Disconnect?

Service-now Goes Social

Quora’s Uptake Velocity, and Unintended Consequences

Appirio Guest Post

Will You Be My Friend

I’m all for disruption but….

What hope if free only achieves 20%