Blog Archives

Location Based Services Not Just for Consumers – Location as an IT Service Desk Enabler

May 10, 2013

Business

BMC, Companies, Foursquare, Help desk, IBM, Location awareness, Location-based service, MyIT, New Zealand, Service Desk, Software as a Service

At Interop this week I sat in a keynote where a Cisco executive explained how their location based technologies are enabling the MGM Grand resort in Las Vegas to have deeply contextualized and personalized interactions with guests in the…

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Assistly rebrands as Desk.com. Quick Analysis

January 31, 2012

Business

Assistly, desk.com, Facebook, Help desk, Rypple, Salesforce Chatter, Salesforce.com, twitter

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new…

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NTR Brings IT Service Desk to the Enterprise

October 20, 2010

Business

Help desk, Information Technology Infrastructure Library, IT service management, NTRglobal, Service Desk (ITSM), zendesk

I’ve been following service desk solutions for several years now – ever since I wrote the first review of Zendesk published in a mainstream blog (disclosure – the Zendesk folks have gone on to become good friends of mine…

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