Just in case anyone didn’t realize it – the future of IT is one where organizations use a wide variety of different solutions – public and private, and spanning different operating systems and application stacks to deliver the individual…
BMC software the IT service management vendor that is arguably best known for producing the Remedy ITSM product, also has an interest in providing a broad set of tools for the management of enterprise’s IT assets – it’s cloud…
Service-now is just announcing their Winter 2011 release and, true to the trend du jour, their ITSM offering is chock full of social features. I’ve written about Service-now, a SaaS for enterprise IT management vendor, previously. With this release,…
I’ve been following service desk solutions for several years now – ever since I wrote the first review of Zendesk published in a mainstream blog (disclosure – the Zendesk folks have gone on to become good friends of mine…