Blog Archives

HP Updates its Cloud Management Software

May 13, 2013

Business

cloud computing, Converged Cloud, Dell, Gillai, hewlett packard, IT service management, OpenStack, Saar Gillai

Just in case anyone didn’t realize it – the future of IT is one where organizations use a wide variety of different solutions – public and private, and spanning different operating systems and application stacks to deliver the individual…

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BMC Acquires VaraLogix, Releases Version 3.0 of CLM

August 9, 2012

Business

Austin Texas, BMC, CLM, DevOps, IBM, IT service management, VaraLogix, VMware

BMC software the IT service management vendor that is arguably best known for producing the Remedy ITSM product, also has an interest in providing a broad set of tools for the management of enterprise’s IT assets – it’s cloud…

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Service-now Goes Social

February 18, 2011

Business

Facebook, IT service management, Service Desk (ITSM), service-now, twitter

Service-now is just announcing their Winter 2011 release and, true to the trend du jour, their ITSM offering is chock full of social features. I’ve written about Service-now, a SaaS for enterprise IT management vendor, previously. With this release,…

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NTR Brings IT Service Desk to the Enterprise

October 20, 2010

Business

Help desk, Information Technology Infrastructure Library, IT service management, NTRglobal, Service Desk (ITSM), zendesk

I’ve been following service desk solutions for several years now – ever since I wrote the first review of Zendesk published in a mainstream blog (disclosure – the Zendesk folks have gone on to become good friends of mine…

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Blog Archives

HP Updates its Cloud Management Software

BMC Acquires VaraLogix, Releases Version 3.0 of CLM

Service-now Goes Social

NTR Brings IT Service Desk to the Enterprise