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  • Zendesk Launches Voice for New Zealand Customers

    November 6, 2012

    Business
    Application programming interface, Customer, Customer support, google, Mikkel Svane, New Zealand, twilio, zendesk
     

    Exciting news for New Zealand customers of Zendesk (disclosure – in the past I’ve done a small amount of consulting for them) who, from today, will be able to join Zendesk customers in other counties in utilizing Zendesk Voice.…

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  • Zendesk Scores New Funding Round and Updated Interface

    September 12, 2012

    Business
    Assistly, Charles River, Facebook, Mikkel Svane, readwriteweb, Redpoint Ventures, San Francisco, zendesk
     

    I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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