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  • Airline Customer Service 2.0

    January 24, 2013

    Business
    Air New Zealand, Emirates, Facebook, New Zealand, Oceania, Pacific Ocean, San Francisco, Windows 8
     

    I’m writing this email 30000 feet or so above the Pacific Ocean upon an Air New Zealand flight to San Francisco. I’m also somewhat agitated because I inadvertently left my wallet (and all of my credit cards and other…

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About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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