Every time we hear about a new company harvesting big data to deliver valuable insights a kitten somewhere dies. Big data, and its related buzzwords, are apparent at every turn. But beyond the over-hyping, there is some real value…
I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding…
