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  • Salesforce Performance Edition – Because Suites are Sweet

    August 15, 2013

    Business
    Customer, Customer relationship management, Data.com, Sales Cloud, Salesforce.com, Service Cloud, Solution, work.com
     

    One of the strong ways Salesforce differentiates itself against other CRM players is in the fact that its various solutions form a suite of customer lifecycle products and are deeply integrated out of the box. This is a compelling…

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  • Salesforce Becomes the First Next Generation Enterprise Platform

    September 19, 2012

    Business
    #df12, Buddy Media, dreamforce, dropbox, netsuite, salesforce, Salesforce.com, SAP AG, Service Cloud, work.com
     

    A quick roundup of DreamForce news for today – with the disclosure that Salesforce is covering my T&E to be able to be here at the event. Strong words but, as I predicted, the announcements at this years DreamForce…

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  • FinancialForce 2012 Release–Delivering a Loosely Coupled Set of Solutions

    September 11, 2012

    Business
    Customer relationship management, Customer support, Force.Com, netsuite, Salesforce.com, Service Cloud, Workday, zuora
     

    Nicely timed to coincide with next week’s DreamForce conference comes the summer 2012 release from FinancialForce, the cloud accounting company that is both part owned by Salesforce, and built upon the force.com platform. While product announcements tend to be…

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  • Salesforce Acquires Assistly… Anyone Else See a Disconnect?

    September 22, 2011

    Business
    Assistly, customer service, Facebook, Get Satisfaction, Salesforce.com, Service Cloud, twitter, zendesk
     

    News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it…

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  • ActiveEndpoints and the Tragedy of Rote Delivery

    April 14, 2011

    Business
    customer service, Salesforce.com, Service Cloud
     

    A few weeks ago when the announcement was made of salesforce.com’s acquisition of Radian6, the trend of the consumerization of enterprise IT in general, and salesforce in particular, came up. Another aspect of this discussion is a reflection upon…

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  • Zuora Picks Another Vertical–Saving Telcos

    April 6, 2011

    Business
    Macquarie Telecom, Salesforce.com, Service Cloud, ShoreTel, Subscription business model, Telstra, Tien Tzuo, zuora
     

    I’ve written previously about the masterful way in which Zuora reinvents it’s core product, repackaging it in new ways to sell to a different vertical industry. Previously Zuora had targeted media companies and cloud providers – this time it’s…

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  • Salesforce Acquires Radian6–Quick Analysis

    March 30, 2011

    Business
    Radian6 Technologies, Salesforce.com, Service Cloud, social media monitoring
     

    Salesforce.com this morning announced plans to acquire social media monitoring company Radian6 for around $330M in cash and stock. In a move somewhat different from previous acquisitions, salesforce is reacting to quiet criticism from the community and indicating a…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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