Regardless of the subject area, monitoring and management should go hand in hand. Having information without being able to act upon it. Or acting in the absence of empirical data is a poor way to run a business, any…
Service-now is just announcing their Winter 2011 release and, true to the trend du jour, their ITSM offering is chock full of social features. I’ve written about Service-now, a SaaS for enterprise IT management vendor, previously. With this release,…
I’ve been following service desk solutions for several years now – ever since I wrote the first review of Zendesk published in a mainstream blog (disclosure – the Zendesk folks have gone on to become good friends of mine…
