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  • Drivers for Cloud Adoption–CIO Research

    December 18, 2012

    Business
    Application programming interface, Business, Business-to-Business, Chief information officer, cloud computing, e-commerce, Software as a Service, Technical support
     

    Interesting survey results just released that indicate cost isn’t the highest factor in cloud adoption (yay – at last people are talking more about non-cost impacts of cloud) – Respondents believe compliance requirements, value and competitive advantage are the…

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  • Automation Only Goes So Far–Google Apps Launches 24*7 Phone Support

    January 11, 2012

    Business
    Customer, Customer satisfaction, customer service, google, Technical support, Zappos
     

    Awhile ago I wrote a case study about SmartPayroll who are bucking the trend towards automated customer service and support and providing real live people for customers to talk to. At the time it seemed that SmartPayroll were something…

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About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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