Remember once upon a time when software, and technology in general, was held up as the panacea for all ills? It would bring us the paperless office, vastly reduced working hours, a longer life expectancy, and a better standard of living. I don’t think we’ve gotten here yet – stress related diseases run rife, workers toil countless hours in cubicles, and the international paper companies and printer manufacturers continue to prosper. That’s not to say, however, that technology hasn’t delivered on its promise to help us – it’s just that change takes time.
I’m going to tell a story that, despite having little to do with technology, is in fact another take on the same theme.
San Francisco’s Luscious Garage is an auto repair shop. While an auto repair shop is not a novel idea, what is mildly interesting is that Luscious is woman-owned. What really drew my attention was that they’re taking radical steps (for their industry) to change the way people interact with mechanics.