When Zendesk acquired Singapore-based live chat vendor Zopim a few months ago, it was pretty obvious the deal was made to enable a layer of real-time customer chat within the context of the broader Zendesk customer service offering. Beyond the obvious commercial drivers (a newly public Zendesk needs to keep […]
Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.