All too often this blog has been a place to critique service that I’ve received from commercial providers – generally bad service is the impetus to sit down and write. Maybe it’s a seasonal thing but it seemed appropriate to send out a bouquet for fantastic service.

As most reader know, I own several different businesses encompassing manufacturing, property (commercial and residential) and consultancy – all of this means insurance is a major, complex and time consuming task.

Roughly two years ago we decided to consolidate all our insurance under one broker – property, vehicles, life/trauma, public liability, home and contents. After a recommendation from a friend we contact Jeremy Bernstein from the Christchurch office of Crombie Lockwood who spent an inordinate amount of time learning the nuances of our various businesses, our life situation and our appetite for calculated risk.

We moved all our policies to Crombie Lockwood and now, a couple of years and several claims down the track I can say we’ve acquired an excellent insurance broker but more importantly a totally trusted adviser who understands and deeply cares about our business.

I was reminded of the fact yesterday when I spent a good hour talking with Jeremy about where our business was going and parallels he saw with other businesses he deals with. And then, in an act that is indicative of the fact that he works for a relationship driven organisation, this morning Jeremy dropped off a gift – not the traditional cheesy calendar or bottle of cheap wine, but a metre tall Kauri seedling, a reminder of the fact that Tane Mahuta, the iconic Kauri tree, is Crombie Lockwood’s corporate icon.

So there you go… well done Jeremy and Crombie Lockwood. Anyone looking for an insurance broker would be hard pressed to find a better service…

Ben Kepes

Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.

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