Tag Archives: training

Critique Your Support Team (Without Pissing Them Off)

By Ben Kepes
Managing poor employee performance is a fraught area. As an employer, the least desirable part of my role is when it comes to disciplining staff members whose performance really hasn’t come up to standard. It’s a situation that causes anguish, anger, and negativity in the workplace. But all of t
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Critique Your Support Team (Without Pissing Them Off)

By Ben Kepes
Managing poor employee performance is a fraught area. As an employer, the least desirable part of my role is when it comes to disciplining staff members whose performance really hasn’t come up to standard. It’s a situation that causes anguish, anger, and negativity in the workplace. But all of t
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Training Employees to Learn

By Ben Kepes
Zengage is all about customer experience – bringing you help and advice to ensure that your organization’s customers have the best possible experience they can. We often drawn the strong connection between happy, empowered employees and good customer service. Along those lines, it is important t
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Training 2.0

By Ben Kepes

It seems like everything gets the 2.0 moniker these days. From accounting 2.0 to Web 2.0 to office productivity 2.0, it’s a veritable second coming. Another 2.0 title joins the fray in the form of training 2.0. Litmos in an on-demand training delivery offering that aims to make it easy

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The Author

Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. More on Ben

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