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  • Critique Your Support Team (Without Pissing Them Off)

    January 12, 2011

    Best Practices, Business
    training
     

    surprise

    Managing poor employee performance is a fraught area. As an employer, the least desirable part of my role is when it comes to disciplining staff members whose performance really hasn’t come up to standard. It’s a situation that causes anguish,… Read more

    Read more

  • Critique Your Support Team (Without Pissing Them Off)

    January 12, 2011

    Best Practices
    training
     

    Managing poor employee performance is a fraught area. As an employer, the least desirable part of my role is when it comes to disciplining staff members whose performance really hasn’t come up to standard. It’s a situation that causes anguish, anger, and negativity in the workplace. But all of those attributes pale in comparison to

    Read more

  • Training Employees to Learn

    September 6, 2010

    Best Practices, learning
    training
     

    LearnLead

    Zengage is all about customer experience – bringing you help and advice to ensure that your organization’s customers have the best possible experience they can. We often drawn the strong connection between happy, empowered employees and good customer service. Along… Read more

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  • Training 2.0

    July 27, 2008

    Business, IT, New business, New Zealand, SaaS
    litmos, training
     

    It seems like everything gets the 2.0 moniker these days. From accounting 2.0 to Web 2.0 to office productivity 2.0, it’s a veritable second coming. Another 2.0 title joins the fray in the form of training 2.0. Litmos in…

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About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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