August 16, 2008
Chris Brogan posted the sorry tail of the chap who came back from lunch only to find all his Google services inaccessible – it seems his provider had disabled his account and he was left locked out – no access to mail, docs, images nothing. Turns out it was disabled because of an unauthorized charge attempt.
Over on ZDNet Phil commented with a list of suggestions from keeping backups of documents to doubling up on email backups. Phil quite rightly points out that users of web-apps rely on them for their everyday function, therefore trust in the app, and its provider, is paramount.
Phil goes on to say that;
One point the story highlights is a hard lesson for users: Don’t trust the cloud at this early stage in its evolution.
Which is like saying don’t trust fire because arsonists exist, or don’t give to charity because some of them are scams. It’s an over reaction of the highest order.
What I believe Phil should have given was some simple advice;
- As with any product – do a good due diligence round before adoption
- Don’t expect enterprise level service and robustness with a "free" solution
All of which is useful but none of which is a warning against using the cloud per se. Phil does make some valid points about the fact that Google users would often love to have the ability to talk to a real person in support – and not wade through layers of automation.
Having said all that there is a niggling thought at the back of my mid… what if I ever lost my Google data?????